Support

Two of the most common reasons that people buy appliance-based solutions are the ease of installation and low support overhead, as well as the lower cost of an appliance compared with server-based multi-vendor solutions. Kickfire believes that these are critical issues, especially for an analytic appliance solution that needs to deliver the highest possible levels of performance and uptime to business analytics users.

Recognizing this, Kickfire has designed its analytic appliance to be a robust, scalable and easily supported solution. These design goals are backed by our world-class multi-level Support and Services program which provides you with the most appropriate level of support for your business needs.

Kickfire’s Support and Service Program (KSSP) features best practices proven by global leaders in the appliance market:

• Live phone, email and Web support
• 24 x 7 self-service support via the Kickfire customer portal
• Remote installation and configuration
• Return for repair with advanced replacement option
• Software updates and releases
• Professional services for remote and on-site consulting and training

For more details, contact Kickfire Sales at 408.450.5400.